Account Manager

American Rheinmetall•Lansing, MI

About The Position

American Rheinmetall is seeking an Account Manager to oversee and expand relationships in the defense and aerospace sector. The role manages key client accounts, develops new business opportunities, and supports client satisfaction through strategic planning and proactive communication. The Account Manager serves as the primary liaison between the company and defense clients, helping ensure the company’s solutions meet mission-critical needs. The position works with customers and internal groups to develop proposals and tailored solutions, support contract and program management, monitor account performance and contract compliance, and share customer and market insights. It also includes researching supported vehicle and product platforms and competitors, supporting collection of delinquent accounts, and attending customer meetings and industry events. Travel is approximately 15%, depending on customers and customer programs. The role has no supervisory responsibilities.

Requirements

Strong proficiency with Microsoft Office or Google Workspace.
Strong analytical, organizational, and problem-solving skills.
Ability to work independently and as part of a collaborative team.
Exceptional oral and written communication skills.
Bachelor’s degree in Business, Engineering, Political Science, or a related field, or equivalent experience.
At least 5 years of experience in account management, sales, or business development; defense, aerospace, or government contracting experience is preferred.
Must undergo and meet company standards for background check, employment verification, reference checks, physical, and controlled substance testing.
Must be able to obtain and maintain suitability requirements for access to classified information.
Ability to perform the essential functions of the role with or without reasonable accommodations.
Occasionally stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms; may occasionally lift up to 50 pounds.
Follow safety procedures and security protocol, and wear proper PPE.

Nice To Haves

Knowledge of CRM tools such as MS Dynamics, Salesforce, or HubSpot.
Experience in technical fields such as welding, manufacturing, machining, or system integration.

Responsibilities

Serve as the main point of contact and liaison for assigned defense clients, including DoD, contractors, integrators, and internal teams.
Develop and maintain long-term relationships with customer decision-makers and stakeholders.
Identify and pursue new business opportunities in existing accounts and with potential new defense-sector clients.
Collaborate with engineering, program management, legal, and other internal teams to deliver tailored solutions and proposals.
Lead responses to RFPs, RFQs, and RFIs in coordination with proposal and capture teams.
Provide market intelligence and customer feedback to support product development and strategic planning.
Monitor contract compliance, delivery timelines, and service levels.
Attend trade shows, industry conferences, and client meetings to promote company offerings.
Prepare reports on account status, pipeline forecasts, and sales performance metrics.
Research and learn the vehicle and product platforms supported by American Rheinmetall.
Support Program Management and Contract Management activities, including ECN revisions and program changes, with assigned customers.
Work with Accounts Receivable to support collection of delinquent account balances.
Research competitors and determine their market impact.
Perform additional duties as assigned.