Account Manager, Omni

SellCord•Bentonville, AR

20h

About The Position

SellCord is a Walmart-focused agency that helps brands launch and scale in Walmart’s marketplace, stores, and online. The Account Manager, Omni supports growth for SellCord’s Walmart omni-channel business unit by sustaining client relationships, onboarding new brand partners, and driving business development activities. The role contributes to expanding SellCord’s presence as a Walmart Marketplace agency. Some local travel is required to meet clients, attend events, and support relationship management.

Requirements

Proven experience in relationship building, strategic communication, and negotiations.
Solid experience using retail analytics and supplier tools, including Retail Link, Nova, and Scintilla.
Strong accountability and ownership.
Project management experience with cross-functional collaboration.
Proven experience working with Walmart suppliers and/or brands.

Nice To Haves

Walmart or Sam’s Club experience with in-store problem solving is strongly preferred.

Responsibilities

Onboard, manage, and grow client relationships, focusing on measurable business results within Walmart and Sam’s Club ecosystems.
Develop a deep understanding of client goals, product lines, and category strategies.
Set up reporting dashboards, data integrations such as Retail Link, Nova, and Scintilla, and communication cadence.
Serve as the main point of contact for client communications and escalations.
Build and maintain trusted partnerships with client teams and ensure alignment on business priorities.
Conduct regular business reviews covering performance, opportunities, and recommendations.
Monitor account health, sales performance, inventory, and replenishment metrics.
Partner with internal operations and analytics teams to resolve issues, improve forecast accuracy, and ensure consistent in-stock rates.
Collaborate with Walmart and Sam’s Club buyer teams and replenishment partners when appropriate.
Track KPIs related to sales performance, forecast accuracy, and operational metrics.