Account Manager (Bilingual - Spanish/English)

eCapital • Nashville, TN

1d • Onsite

About The Position

eCapital is currently seeking a full-time Bilingual Account Manager (Spanish/English) to join our team in our Nashville, TN office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner. As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management. You will be responsible for a high level of correspondence with our clients on a daily basis.

Requirements

• Bilingual in Spanish/English
• Ability to prioritize tasks and client inquiries.
• Ability to spot, take ownership, and solve problems.
• Strong attention to detail with an ability to spot errors.
• Highly accurate math/accounting skills.
• Customer service orientation with an ability to remain focused and friendly.
• Proficient in Microsoft Office.

Nice To Haves

• Previous call center experience is an asset.

Responsibilities

• Approving and processing client funding.
• Providing accurate management of held and/or denied invoices.
• Evaluating/mitigating financial exposures and/or risk related to client invoice purchases.
• Facilitating customer compliance.
• Communicating and coordinating with internal colleagues by phone and email.
• Providing exceptional customer service and support with a positive, professional attitude.
• Complete outbound client wellness calls daily.
• Request and obtain positive reviews from clients.
• Other duties as assigned by direct, department, or division leadership.

Benefits

• $20.50 hourly
• Annual Bonus Incentives
• Vacation & Sick Time
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing and thriving Fintech company!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed