Account Manager Wencor Singapore Office

HEICO Corporation•Peachtree City, GA

7d•Onsite

About The Position

The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines. The role establishes and maintains customer relationships, supports customers with prompt service and product information, and coordinates internally to achieve sales targets. It also supports account development, contracts, collections, and customer records. The position is located in Singapore and involves travel of less than 5%.

Requirements

Previous sales and customer service experience is required.
Bachelor's degree preferred in Business, Marketing, or a related field, with two years of related experience and/or training; alternatively, a minimum of three years of acceptable performance as an Inside Sales Representative, or an equivalent combination of education and experience.
Fluency with Microsoft Word, Excel, and PowerPoint.
Familiarity with reports and ability to manipulate data sets using filters, VLOOKUP, Pivot Tables, and other Excel functions.
Excellent customer service skills.
Ability to manage multiple tasks, prioritize, and work in a team environment.
Attention to detail and ability to perform under pressure.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents, and respond to common inquiries or complaints.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret instructions in written, oral, diagram, or schedule form.
Ability to meet the physical demands of the role, including occasional standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting up to 10 pounds; regular sitting and hand use; and frequent talking or listening.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field is preferred.

Responsibilities

Establish and maintain good customer relations and ensure customers receive prompt, world-class service.
Contact customers to follow up, promote products, review missed sales opportunities, provide quote responses, and emphasize product features based on analysis of customer needs.
Research products, maintain a fundamental understanding of their technical use, provide technical information to customers, and support complex service offerings such as Wenstock, ISA, and Kitting.
Obtain competitive information and intelligence at responsible accounts.
Obtain new PMA development applications and understand Wencor core competencies.
Follow up on new PMA part approvals and promote approved parts to applicable customers.
Maintain customer profiles and customer database information, including retention, quote follow-up, and Salesforce records.
Maintain regular contact with the Regional Account Director when senior-level visits are required.
Coordinate with other departments to achieve sales targets.
Participate in training, including new-hire training.
Help with collections as needed.
Review and maintain long-term contract agreements.
Understand contracts and pursue both Purchasing and Development.
Assist in writing contracts and provide input.
Perform additional responsibilities as assigned by management.