Account Manager

Alarm Detection Systems • Naperville, IL

5d • Hybrid

About The Position

For more than 55 years, Alarm Detection Systems (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, fire alarm, video surveillance, and access control solutions. We're looking for an Account Manager who enjoys building relationships, helping customers, and creating opportunities for growth. In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position.

Requirements

• Strong communication and relationship-building skills.
• A customer-focused mindset and passion for helping others.
• Self-motivated, organized, and goal-oriented.
• Ability to manage multiple priorities and follow through on commitments.
• Strong problem-solving and critical-thinking abilities.
• Professional and confident when interacting with customers.
• Account management, sales, customer service, or business development experience.
• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Experience in the security, alarm, technology, or related industries.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within our CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within your assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Flexible Work-from-Home Opportunities
• Company-Provided Laptop and Cell Phone
• 401(k) with Employer Match
• Tuition Reimbursement
• Professional Development and Training Opportunities
• Paid Parental Leave
• Mileage Reimbursement
• Employee, Friends, and Family Discounts
• Company-Sponsored Events and Team Activities
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employer-Paid Short-Term Disability
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level