Account Manager 1 (82348)

US Tool Group•Farmington, MO

8d•Onsite

About The Position

We are a family-owned business that supplies cutting tools, abrasives, and other manufacturing supplies to aerospace, defense, and automotive customers. Founded in 1958, we are the largest cutting tool reconditioning firm in North America. We are committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees. This position will be based on-site at one of our major customer manufacturing facilities and will require frequent travel to support customer operations and business needs.

Requirements

Experience directly managing teams of at least 10 employees
Experience managing projects, programs and employees remotely
Experience maintaining vending equipment
Knowledge of cutting tool, abrasive, MRO manufactures and basic application principles
Good knowledge of industrial supply market and how that relates to the customer
Strong analytic skills (Excel and data analysis)
Excellent time management skills
Active team participant and valued contributor
Shares information and asks for feedback
Considerate and draws team together
Effectively plans and manages deliverable to the customer
Creates timelines and keeps track of action items
Manages day-to-day project activity
Ability to understand the “big picture”
Brings relevant issues to attention of leadership team
Experience conducting presentations
Strong problem-solving skills
Ability to handle multiple projects
Strong computer skills (MS Excel)
Willingness to travel
Ability to perform the essential functions of the job, with or without reasonable accommodation

Responsibilities

Support and promote all corporate initiatives
Manage Site Managers and other staff at various locations
Identify, mentor, prepare next level of managers for advancement
Ability to understand and write statements of work, developing the requirement and resources needed
Ensure customer satisfaction
Ensure contractual obligations are met
Maintain/improve program profitability, on time payments and inventory management
Respond to internal customers (24 hrs.)
Manage activities of support staff and project teams to produce timely and accurate results.
Proactively seek out new business opportunities for integrated supply, production cutting tool regrinding, and cost savings projects
Establish & maintain productive, professional relationships with key customer personnel
Responsible for gathering information required for building sites quarterly business reviews and delivery to the customer
Customize presentations and information in order to meet and exceed customer’s needs and expectations
Recommend solutions that best address customer’s needs
Coordinate with other company personnel to ensure customer’s needs are addressed
Manage sites Ecuador, Power BI, and Value Docs.
Monthly report out to Senior Program Manager