Account Manager

Aston Carter•Plymouth Charter Township, MI

2d•$65,000 - $70,000•Onsite

About The Position

The Account Manager serves as the primary point of contact for key customer accounts in a fast-paced transportation and logistics environment. The role is responsible for exceptional service, account growth, and operational success by managing customer relationships, coordinating with internal and external stakeholders to resolve service issues, and using data analysis and proactive communication to improve performance. The Account Manager identifies opportunities for revenue growth and improved profitability while maintaining customer satisfaction and retention. This is a permanent, fully onsite position based in Plymouth, Michigan, with standard hours of approximately 8:00 a.m. to 5:00 p.m. The work is collaborative and team-oriented, combining customer-facing relationship management with hands-on operational problem-solving. Daily work includes frequent communication by phone, email, virtual meetings, and CRM systems in a metrics-driven setting focused on customer satisfaction, service performance, and account growth.

Requirements

At least 3 years of experience in Account Management, Customer Success, Client Services, or Logistics Coordination.
Proven account management skills and a strong customer-service mindset.
Demonstrated customer relationship management capabilities and client-facing communication skills.
Experience leading customer meetings, reviewing KPIs, and presenting business updates.
Ability to work cross-functionally with operations, pricing, and leadership teams in a logistics or freight environment.
Customer-service orientation and an upbeat, professional demeanor.
Proficiency with CRM systems, including tools such as Salesforce.
Strong analytical skills to interpret performance metrics and recommend operational improvements.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent verbal and written communication skills for phone, email, and virtual interactions.

Nice To Haves

Bachelor's degree preferred.
Experience in automotive logistics, including vehicle transportation, OEM, dealer, auction, or remarketed automotive environments.
Experience with RFQs, bid management, pricing, or carrier negotiations.
Experience preparing and presenting Quarterly Business Reviews (QBRs).
Familiarity with routing, dispatching, or transportation management systems (TMS).
Experience managing inventory, dwell times, SLAs, and operational performance metrics.
Ability to identify growth opportunities and strategies to improve account profitability.

Responsibilities

Serve as the primary contact for assigned customer accounts and provide responsive, professional support.
Build and maintain customer relationships to strengthen satisfaction, loyalty, and long-term retention.
Coordinate with operations, pricing, claims, leadership, and external partners to resolve service issues and support smooth logistics execution.
Analyze account performance data and recommend operational improvements to service quality and efficiency.
Review customer KPIs and implement corrective action plans when performance falls below agreed targets.
Manage RFQ opportunities and support bid processes to secure new and expanded business.
Collaborate with pricing teams on spot quotes and special rate requests.
Lead Quarterly Business Reviews (QBRs) and present account performance data, trends, and action plans to customers and internal stakeholders.
Monitor inventory levels, on-hold units, dwell times, and service-level performance.
Facilitate regular customer meetings, document action items, and ensure timely follow-up and resolution.
Proactively communicate urgent issues, service disruptions, and operational updates to customers and internal teams.
Provide account updates and status reports through phone, email, virtual meetings, and CRM systems.
Identify opportunities for revenue growth, upselling, and cross-selling within existing accounts.
Drive initiatives that improve account profitability while maintaining high service standards.