Account Manager

Double A Solutions • Toledo, OH

2d

About The Position

Double A Solutions is seeking a full-time Account Manager for its Janitorial Manager product. The role works with new and existing customers to set up accounts, onboard customers, train system administrators and end users, re-onboard customers with low usage, and monitor account usage. The ideal candidate is detail-oriented, collaborative, proactive, resourceful, and skilled at problem-solving.

Requirements

• Must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout employment; visa sponsorship is not offered

Nice To Haves

• Bachelor’s degree in a relevant field or equivalent work experience
• Local to Toledo, Ohio
• Willingness to travel 10%
• Mobile app troubleshooting skills
• Three years of technical support and software implementation experience
• At least one year of experience using Microsoft Office products
• Intermediate-level Microsoft Office skills

Responsibilities

• Set up new customer accounts
• Onboard new customers and teach them to use the software to optimize their business
• Provide training to system administrators and end users
• Re-onboard customers with low usage
• Monitor administrator and end-user account usage

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401(k), disability insurance, and paid time off
• Flexible work schedule
• Competitive salary
• Opportunities for personal and professional growth
• Work-from-home and hybrid options

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed