Account Manager

CLEAResult • New York, NY

3d • $69,700 - $89,200

About The Position

CLEAResult is seeking an Account Manager to help meet project acquisition targets by recruiting, onboarding, and training Participating Contractors in a weatherization program in Metro NY. The Account Manager serves as a local contractor-facing representative of the program and company, encouraging trade allies to participate and supporting effective contractor participation. The role also contributes to community outreach and tracks detailed program data to help identify effective marketing and program tactics and improve performance.

Requirements

• Valid driver’s license, reliable transportation, and no history of major driving infractions.
• 5–8 years of relevant experience.
• Ability to explain program information in an easy-to-understand way.
• Strong listening, verbal, and written communication skills.
• Friendly, positive, and respectful communication, including under pressure.
• Ability to develop and maintain positive interpersonal relationships.
• Excellent organization, record-keeping, and time-management skills.
• Experience with Microsoft Office or ability to learn Outlook, Excel, and OneDrive.
• Proficiency with mobile applications.
• Ability to pass Level 1 and Level 2 background checks and drug screening.
• If applicable, meet DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of weatherization, HVAC, or building construction preferred.
• BPI, OSHA, and EPA Lead certifications preferred; candidates may instead be able to obtain certifications or pass a skills test after hire, with training provided and certifications funded for the right candidate.
• Microsoft Office experience preferred.

Responsibilities

• Recruit new Participating Contractors, including through community business leader events and meetings.
• Onboard contractors by collecting required documentation and providing onboarding training.
• Conduct regular and supplementary contractor trainings.
• Coordinate translation services for trainings involving installers and other Participating Contractor staff who are not native English speakers.
• Manage quarterly contractor allocations and performance.
• Lead regular meetings with individual contractors to review project pipelines and progress toward participation goals; conduct at least quarterly on-site visits at larger contractor locations to gather feedback and assess installation capacity.
• Provide contractors with performance feedback and encourage improvement when needed.
• Address contractor underperformance and manage disciplinary action when necessary.
• Draft correspondence about program deadlines, announcements, and changes upon request.
• Handle project-specific issues, including failed inspections and payment inquiries.
• Address contractor complaints and manage escalations.
• Coordinate and organize semi-annual in-person contractor events and bi-monthly webinars.
• Gather and document contractor feedback and lessons learned, and share them with other IC staff and the Companies.
• Develop and maintain contractor ratings.
• Maintain an accurate contractor list for the Company’s “Find a Contractor” web functionality.
• Manage annual or bi-annual recertifications.
• Participate in community outreach and maintain detailed program data tracking.

Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid volunteer time.
• Employee Recognition Program with points redeemable for gift cards.
• Employee Assistance Program.
• Access to on-demand training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed