Account Manager

Heidi • New York, NY

41d • $115,000 - $135,000 • Remote

About The Position

We're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own. This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal. You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity.

Requirements

• A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models
• Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives.
• Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly
• Experience delivering a business case that lands with a C-suite buyer
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Great at making complicated things easy to understand
• You’re a natural relationship builder with a hunter mentality
• You’re a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues
• Sound judgment and the willingness to build your own solution when there isn't a playbook yet

Nice To Haves

• Healthcare or health tech experience, a plus

Responsibilities

• Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business
• Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it
• Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution
• Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation
• Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts.
• Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account
• Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed