Account Manager

City Wide Facility Solutions•Madison, WI

3h•$70,000 - $90,000•Onsite

About The Position

City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.

Requirements

Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
Excellent communication and interpersonal skills with a customer-centric approach.
Strong organizational skills with attention to detail and the ability to multitask effectively.
Proficiency with CRM software and Microsoft Office Suite.
Ability to lead teams and manage contractor relationships.
Reliable transportation and willingness to travel to client sites as needed.
High school diploma required

Nice To Haves

bachelor’s degree preferred

Responsibilities

Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
Identify new business opportunities and promote expanded services to existing clients.
Respond promptly to client inquiries and resolve any service issues effectively.
Manage contractor relationships, including hiring, negotiation, and performance evaluation.
Utilize CRM tools to track client interactions, service schedules, and performance metrics.