Account Manager - Bundle & Upsell Expansion

VEHLO•Knoxville, TN

9d•Remote

About The Position

This role manages and grows relationships with automotive aftermarket customers by acting as a trusted advisor, to attach additional products while improving customer communication, engagement, and retention. Its impact comes from driving incremental revenue through strategic upsells while ensuring customers see clear, measurable value from expanded SMS capabilities. The role is critical to the business because it directly influences customer lifetime value, retention, and revenue growth while feeding customer insights back into product, marketing, and go‑to‑market strategy.

Requirements

Experience with Salesforce and SalesLoft
Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts.
Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships.
Strong knowledge of Shop Management, marketing solutions, mobile communication tools, and customer engagement strategies.
Excellent communication, negotiation, and interpersonal skills.
You are excited to live out our core principles: Ambition, Discipline & Coachability
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales reporting systems.
Strong problem-solving skills with a consultative, customer-centric sales approach.
Eligible employees may receive: Medical, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays
Maintain a dedicated, safe, and distraction-free workspace
Reliable high-speed internet connection sufficient for video conferencing and job-related systems
Ability to maintain productivity in a remote environment
Must reside in a state where the company is authorized to employ workers
Must be able to work core hours aligned to [time zone or schedule expectations]

Nice To Haves

experience in upselling or expanding existing accounts

Responsibilities

Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions.
Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication.
Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications.
Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry.
Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products.
Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty.
Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue.
Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system.
Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers.
Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry.
Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market.
Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products.
Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience.