Account Manager
About The Position
As part of our Sales Organization, you will partner with educators to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, facilitating repeat sales conversations, and generating referrals. In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.
Requirements
- Exceptional relationship-builder, both with customers and internal stakeholders
- Strong sales instincts: can recognize and capitalize on buying signs to repeat existing customers and generate referrals
- Flexible, with the ability to pivot quickly in a fast paced environment
- Passion for managing details, ensuring that no request or need slips through the cracks
- Problem solver with a “nothing is impossible” attitude
- Takes pride in the quality of their customers’ experiences and utilizes strong listening skills to identify essential information and make sure customer needs are met
- Proficient in Microsoft Office Suite- Excel, Word, PowerPoint, Outlook, etc.
- Can successfully balance the needs of the customer and business to know how to manage time effectively
Nice To Haves
- Spanish speaking preferred
Responsibilities
- Own and manager the success of a portfolio of 70-80 accounts
- Sustain and grow travel programs in schools by repeating customers and working with Tour Consultants to create opportunities for growth
- Build relationships with customers by answering questions, proactively addressing departure concerns and providing tour-related expertise
- Use your knowledge of EF procedures to successfully solve pre-tour, on-tour, and post-tour challenges.
- Support teachers and guide emergency situations successfully while groups are on the road
- Sell a product that truly changes students lives by being fearless, focused, and having fun!
Benefits
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage
- Options for life and disability insurance
- Accident and hospital insurance
- Legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- Amazing offices designed to match the caliber of the people who work there
- Flexibility of working from home one day a week
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
