Account Manager

Cook & Boardman Group • Durham, NC

3d

About The Position

The Account Manager serves as a trusted advisor to clients, identifying their Audio-Visual needs. The role combines consultative sales expertise, technical acumen, and project coordination with internal teams. The Account Manager develops and maintains customer relationships, identifies opportunities for Audio-Visual Systems, coordinates proposals and project information, and supports smooth handoffs from sale to execution.

The position operates in both a professional office setting and a warehouse environment. Occasional travel to project sites may be required. The role uses standard office equipment and may involve proximity to forklifts and other heavy machinery, use of various tools and hardware, frequent heavy lifting, and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry is preferred.
• Understanding of Audio-Visual systems.
• Ability to read and interpret blueprints, architectural drawings, and specifications.
• Strong verbal and written communication skills, including the ability to present to technical and non-technical audiences.
• Excellent organizational, time management, and follow-up skills, with the ability to manage multiple projects and deadlines.
• Self-motivated and results-driven, with the ability to work independently and collaboratively.
• Commitment to exceptional customer service and maintaining long-term client relationships.
• Ability to talk, hear, and see regularly; stand, walk, handle or feel objects, and reach with hands and arms frequently.
• Ability to frequently lift items weighing 5–25 pounds and occasionally lift up to 50 pounds.

Nice To Haves

• Bachelor’s degree in business, construction management, or a related field is preferred.
• Experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories.
• Identify and qualify opportunities for Audio-Visual Systems through proactive outreach, referrals, and territory management.
• Conduct onsite and virtual presentations highlighting the company’s Audio-Visual capabilities.
• Partner with internal brands and divisions to coordinate proposals that align access control and physical opening requirements.
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines.
• Prepare and deliver proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership.
• Manage sales pipeline and activity in CRM tools such as ConnectWise or similar, ensuring data integrity and compliance with company processes.
• Stay informed about product developments, emerging technologies, and competitor activity in Audio-Visual markets.
• Facilitate handoffs to project and operations teams to support smooth transitions from sale to execution.
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms such as ConnectWise.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED