Account Manager

Aptar Group • Town of Clarkstown, NY

6d • $112,000 - $151,000 • Remote

About The Position

Improving Health through Science and Technology! At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the Patient Experience. Aptar Pharma is part of Aptar Group, a global leader of dispensing systems for the packaging industry. Aptar Pharma has been setting the standard in drug delivery for decades providing health technology solutions and services enabling effective patient treatment. Be You, Be Aptar! The primary mission of the Account Manager is to build, maintain and develop strong partnerships with clients while managing and growing a portfolio of mid-size pharmaceutical customers and developing business in California.

Requirements

• BS in Engineering, Biomedical or related scientific field, or Business Degree with strong technical interests.
• At least 5 years of commercial experience in the pharmaceutical industry, preferably in pharmaceutical packaging, CDMO, or CMO environments.
• Proven account management experience in B2B pharmaceutical environments with responsibility for mid-size accounts.
• Strong technical understanding of pharmaceutical manufacturing and regulated environments.
• Strong customer-facing skills with the ability to manage demanding and sophisticated customer expectations.
• Demonstrated ability to work independently and autonomously.
• Experience working with customers in California or strong ability to develop the region.
• Strong computer skills utilizing CRM and MS Office.
• Good understanding of regulatory requirements and quality expectations.
• Proven effective communication skills.
• Develop and deliver presentations and lead complex technical and business discussions internally and externally while influencing all stakeholders.
• Excellent interpersonal skills.
• Detail oriented and rigorous.
• Independent and self-motivated.
• Driven and eager to learn.
• Strategic thinker with good analytical skills.
• Team player and ability to work in a multicultural/cross-functional environment.
• Efficient time management.
• Ability to travel at least 40%.
• California market development focus.

Responsibilities

• Manage and grow a portfolio of mid-size pharmaceutical accounts through regular meetings, business reviews, and conference calls.
• Develop new business opportunities in California, including expansion within existing accounts and acquisition of new customers.
• Secure and nurture long-term partnerships with designated client portfolios.
• Monitor, report, elevate, and develop solutions for customer satisfaction initiatives.
• Lead complex problem solving across technical, commercial, quality, regulatory, and supply topics.
• Organize regular business review, quality, technical, and other cross-functional meetings.
• Develop, manage, and leverage internal networks to facilitate resolution of complex customer discussions.
• Apply effective collaboration skills with Customer Service, Supply Chain, Manufacturing, Quality, Regulatory, and other stakeholders in support of customer goals.
• Prepare and monitor budget assumptions, forecasts, year-end estimates, and longer-term account plans.
• Identify and qualify new opportunities within the account and project portfolio.
• Maintain accurate master data and manage key sales data and reporting systems.
• Prepare and report relevant information in visit reports and monthly updates.
• Promote Aptar value propositions, products, and services in alignment with customer needs.
• Remain compliant with corporate policies and quality system requirements.

Benefits

• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k plan with Company matching benefit, paid time off, medical, dental, vision, life, disability and more
• health, life, and disability insurance
• 401(k) match and employer retirement savings contribution
• flexible spending accounts
• EAP
• education assistance
• parental leave
• paid time off
• company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level