Account Manager

KENNICOTT BROTHERS CO•Roseville, MN

2d•$22 - $24

About The Position

The Account Manager is a pivotal member of the sales team, responsible for cultivating and growing an assigned book of business. The role focuses on maintaining and expanding customer relationships, enhancing customer satisfaction, and identifying additional sales opportunities. The Account Manager works with customers and internal teams to meet customer needs and support continued business growth.

Requirements

Proven experience in account management and sales growth, preferably in the wholesale industry.
Strong ability to build and maintain relationships with a diverse customer base.
Excellent communication and negotiation skills.
Analytical mindset with the ability to identify sales opportunities and trends.
Familiarity with Customer Relationship Management systems.
Proficiency in Microsoft Office Suite.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Responsibilities

Identify and pursue upselling and cross-selling opportunities within the existing customer base to drive additional revenue.
Collaborate with the sales team to align sales strategies and initiatives with customer needs.
Develop and execute account plans for each customer to increase revenue and maximize customer satisfaction.
Monitor changes in customers’ organizations or business priorities that may affect the relationship, and keep management informed.
Maintain and strengthen relationships with assigned customers, ensuring their needs and expectations are met or exceeded.
Regularly interact with customers to understand their business challenges, needs, and objectives, and provide tailored solutions.
Monitor and report on sales performance and account metrics, providing insights and recommendations.
Maintain accurate and up-to-date records in the Customer Relationship Management system.
Work closely with internal teams to ensure continuity of products and services.
Share customer feedback with relevant departments to help improve product offerings, service delivery, and customer experience.