Account Manager
About The Position
Account Managers are the engine of our customer relationships; they turn first-time buyers into long-term partners and identify the growth opportunities others miss. The Account Manager is responsible for managing and growing a portfolio of key customer accounts within the fixture sales division. This role serves as the primary point of contact for assigned customers, ensuring a high level of service, driving revenue growth, and maintaining long-term relationships. Account Managers oversee larger, more complex quoting and project needs while coordinating with internal teams to deliver a seamless customer experience. They are also responsible for transitioning accounts to Sales Coordinators when appropriate, ensuring continued support and efficiency.
Requirements
- Bachelor's degree or equivalent, 3-5 Years of experience in B2B sales or account management, or equivalent combination of education and experience.
- Knowledge of and experience with Lozier or other retail fixtures
- Comfort with estimating and reading store layout plans
- Proficiency with CRM tools and quoting software
- Strong communication and negotiation skills
- Ability to manage multiple projects simultaneously under deadline pressure
Nice To Haves
- Industry experience (retail fixtures, merchandising, or adjacent industries a plus)
Responsibilities
- Serve as the primary point of contact for assigned accounts, plus newly onboarded accounts from Business Development Representative(s).
- Build and maintain strong, long-term customer relationships
- Conduct regular business reviews and check-ins to ensure customer satisfaction
- Act as the customer advocate internally to ensure needs are met
- Identify and flag expansion opportunities to Business Development Representative(s)
- Drive organic account growth with a target of 15% annually
- Identify upsell and cross-sell opportunities across fixtures, installation, counters, electrical, and graphics
- Monitor accounts activity and proactively address risks to retention
- Support post-delivery follow-up to ensure customer satisfaction and repeat business
- Manage and respond to larger, more complex quote requests from project managers, buyers, and multi-location customers
- Perform estimating, including store layouts and fixture recommendations
- Utilize tools and internal systems to generate accurate and timely quotes
- Ensure pricing aligns with margin expectations and company guidelines
- Maintain accurate CRM records.
- Monitor and communicate inventory availability using external tools
- Collaborate with operations and supply chain teams to ensure order feasibility and timelines
- Set clear expectations with customers regarding lead times and availability
- Delegate smaller, one-off quote requests and routine transactional work to Sales Coordinators
- Strategically leverage Sales Support Coordinators to scale bandwidth, ensuring every customer gets the right level of attention at the right time.
- Ensure proper documentation and communication during all handoffs
- Manage post-delivery follow-up and customer satisfaction
- Handle and oversee RMA (Return Merchandise Authorization) processes
- Resolve customer issues efficiently while maintaining strong relationships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
