Account Manager - Fleet Management

KERRIDGE COMMERCIAL SYSTEMS CORP•Oakville, ON

55d•Onsite

About The Position

RAM Tracking, a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive to join our growing team in Leeds. This position is fully office-based (5 days per week). Following our acquisition by Klipboard (formerly KCS) in February2025, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization. As a Account Manager you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective adoption of our solutions. This role requires close coordination with both internal and external stakeholders to understand client needs, identify opportunities, and deliver solutions that meet or exceed expectations. You will also play a key role in supporting the wider Account Management function through collaboration, lead qualification, and customer experience management.

Requirements

1-year minimum experience in an equivalent sales role
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Experience working with a CRM system (e.g. SalesForce)
Proven ability to juggle multiple accounts at a time, while maintain sharp attention to detail
Experience in delivering client-focused solutions based on customer needs

Nice To Haves

Confident communicator with excellent verbal and presentation skills.
Strong negotiation and objection-handling abilities.
Organized and detail-oriented, with the discipline to follow a proven sales process.
Highly motivated, competitive, and target driven.
Resilient mindset with the ability to learn from losses and move forward quickly

Responsibilities

Customer Relationship Management
Act as the primary point of contact for your assigned accounts across the UK and Ireland.
Build and maintain strong relationships with customers at all levels, including Board, Executive, and C‑Suite decision makers.
Keep customers informed about new product releases, system enhancements, and value-added services to ensure they maximise the use of our growing product portfolio.
Liaise internally and externally to manage customer needs, influence solutions, and ensure seamless service delivery.
Sales & Revenue Growth
Meet or exceed the agreed annual sales target for your UK account base.
Identify, qualify, and close sales opportunities within your assigned portfolio.
Manage low-value and long‑tail sales activity, including ERP GO as an initial focus, with potential to expand as required.
Drive cross-sell and up-sell opportunities through regular customer contact, supported by structured cadences within HubSpot.
Provide quotations and follow up on lower-value items to support revenue generation.
Drive long‑tail sales activities, with potential expansion across other product areas.
Grow revenue from low-value segments through structured outreach and consistent customer engagement.
Account Planning & Reporting
Accurately report on account activity, opportunities, and forecasts on a monthly basis using the CRM system.
Maintain visibility of customer pipelines, long-term opportunities, and risk areas.
Build deep insight into customer structures, including sister or partner companies, to expand relationship networks and unlock wider business opportunities.
Customer Experience & Issue Resolution
Support internal teams by triaging customer issues and directing them to the appropriate departments for resolution.
Assist customers in navigating challenges, escalating where needed to ensure high service quality.
Work with internal stakeholders (Support, Product, Operations, AM teams) to improve overall customer experience and outcomes.
Cross-Functional Support
Collaborate closely with External Account Management teams to support shared customers and strategic objectives.
Pick up and qualify all inbound sales leads, adhering to agreed response KPIs.
Aid escalations and contribute to a positive, joined‑up customer journey.
Drive long‑tail sales activities, with potential expansion across other product areas.