Sales & Marketing, Account Manager

Rent-2-Own • Greenville, OH

7d • Hybrid

About The Position

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).

Requirements

• Elite communicator: can talk to anyone, anywhere, about anything.
• Persuasive, empathetic, and firm when necessary.
• Loves a challenge and finds satisfaction in making a deal work.
• Can handle tough conversations with a smile and maintain composure.
• Tech-savvy: can navigate CRM and POS systems.
• People person who loves solving puzzles and winning for the team.

Responsibilities

• Be the primary point of contact for active customers.
• Connect with customers when their account falls behind, finding creative solutions that help the customer keep their gear while protecting the business.
• Bring high energy and a positive attitude to every call and visit.
• Own specific customer lists, following up on returns and re-engaging lost customers.
• Keep interactions personal, using words to build real rapport and trust.
• Look for ways to add more value to the customer’s home during conversations.
• Conduct friendly check-ins or professional retrievals of merchandise.
• Keep customer records accurate and document every interaction.
• Process payments with precision.

Benefits

• The "Magic" Factor: Helping a customer complete their agreement and officially Own It!
• Independence: Spend time in the office and in the community.
• Professional Growth: This role is the ultimate training ground for future leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed