Account Manager - St. Louis, MO

NMDP • Minneapolis, MO

2d • Hybrid

About The Position

The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with C-suite level executives, student groups, and other influencers/decision-makers in strategically important large accounts within Colorado and Utah. These accounts include colleges, universities, technical or vocational schools, network partners, community-based organizations and coalitions, corporations, and Service sectors (such as police and fire academies and units) within a defined geography. The AM will position the NMDP Mission for optimal access and partnership within preferred donor segments and develop deep donor insights to drive growth and loyalty. The AM coordinates all activities within their territory to recruit potential donors to the registry. This role travels regularly throughout Missouri and Kansas and will occasionally visit Iowa and Nebraska, but will be based out of the St. Louis, MO metro area.

Requirements

• Knowledge of strategic account selling and planning.
• Knowledge of Salesforce, Microsoft office, with Excel skills.
• Ability to demonstrate strategic thinking, planning, and problem-solving skills.
• Ability to have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions.
• Ability to build strong, collaborative relationships with internal and external partners.
• Ability to demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions.
• Ability to have an elevated level of self-awareness with the ability to translate feedback into action.
• Excellent oral/written communication skills, including demonstrated ability to follow through.
• Ability to identify and meet internal/external customer needs.
• Ability to apply flexible and creative thinking when developing new business solutions.
• Ability to build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams.
• Strong organizational skills, relationship building skills and project management skills.
• Ability to manage conflict and prioritize.
• Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.
• Minimum total of 3 years of successful account management and/or sales experience.
• Must have a valid driver’s license.
• Must be available to travel up to 40%.

Nice To Haves

• Previous donor/member recruitment experience is a plus.
• People management experience.
• Previous experience working with cross-functional teams.

Responsibilities

• Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts.
• Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.
• Develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.
• Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.
• Demonstrates focused and comprehensive strategic account planning skills. Develops effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.
• Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree