Account Manager

Iress • Toronto, ON

8d • $90,000 - $130,000 • Hybrid

About The Position

Iress is seeking a client-focused Account Manager to join their team in Toronto. This role is crucial for strengthening client relationships, driving account growth, and ensuring clients maximize the value of Iress' solutions. The ideal candidate will excel at building trusted relationships, identifying commercial opportunities, and collaborating with clients to address business challenges.

Requirements

• Experience within the Trading, Market Data, or broader Financial Markets industry, with a strong interest in transitioning into a client-facing account management role.
• Strong interpersonal and communication skills, with the ability to build rapport and develop trusted relationships with clients or stakeholders.
• Proactive problem-solving abilities, being able to identify solutions and supporting positive outcomes for clients or internal teams.
• A self-motivated and organized approach, with strong attention to detail and a willingness to learn.

Responsibilities

• Building strong, trusted relationships with clients and understanding their strategy, priorities, and challenges.
• Developing and executing structured account management plans to drive engagement and growth.
• Managing commercial discussions and revenue opportunities, including forecasting and pipeline management.
• Driving client retention and identifying opportunities to expand product usage and introduce additional solutions.
• Acting as the primary point of contact for client projects, feature requests, and issue escalation.
• Partnering with internal teams including product support, client delivery, and finance to deliver a seamless client experience.
• Supporting the rollout and adoption of new product functionality, upgrades, and enhancements.
• Educating clients on new capabilities and ensuring successful adoption of Iress products.
• Maintaining accurate records of client interactions and opportunities within CRM systems.
• Managing revenue-related client requests, including billing and licensing updates.

Benefits

• 8 additional paid days per year to extend your weekends
• Hybrid working
• Generous cash bonus for every successful referral
• Starting school leave - 8.5 days of leave to assist your children with the transition to school
• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
• 3 days’ paid leave per year to participate in charity initiatives
• Discounted health insurance premiums
• Gym membership discounts
• Access to learning and development programs through LinkedIn Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed