Account Manager

SurfacePrep • Town of Orchard Park, NY

8d

About The Position

SurfacePrep is seeking a customer-focused Account Manager / Customer Service Representative to join its Orchard Park team. This role serves as a key point of contact for customers, supporting order processing, product inquiries, quotations, and day-to-day account management activities. The ideal candidate enjoys building relationships, solving problems, and providing outstanding service. Previous customer service, inside sales, or industrial distribution experience is beneficial, and candidates with strong communication skills and a desire to learn are welcome.

Requirements

• Customer service, account management, inside sales, or related experience.
• ERP system experience is required.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong phone presence and customer relationship skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• Experience working in an industrial, manufacturing, distribution, or warehouse environment.
• Sage 100 / MAS 90 experience.
• Experience with abrasives or abrasive converting products.

Responsibilities

• Process customer orders, changes, returns, and related documentation accurately and efficiently.
• Respond to customer inquiries by phone and email regarding products, pricing, availability, and order status.
• Verify inventory levels, pricing, ship dates, and vendor availability to support timely fulfillment.
• Prepare and follow up on quotes, samples, and customer requests.
• Recommend alternative products or solutions to meet customer requirements when needed.
• Coordinate with operations, purchasing, and management teams to resolve customer issues and returns.
• Develop a working knowledge of SurfacePrep products, materials, and applications.
• Maintain accurate customer records and order information in the ERP system.
• Deliver professional, responsive service that supports long-term customer relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed