Founding Account Manager
About The Position
Confido is seeking its first dedicated Account Manager, a revenue-focused individual who will own expansion across Confido's existing book of business. This is a founding role where you will set the standard for account growth, build the playbook for upsell and cross-sell motions, and have a direct line to leadership on commercial strategy. This is not a support role; you will act as a commercial operator focused on finding and closing growth opportunities within the customer base by building deep relationships, understanding evolving business needs, and connecting Confido's capabilities to customer problems. You will report directly to the Head of Business Operations.
Requirements
- 4+ years in Account Management, Sales, or a quota-carrying commercial role at a B2B SaaS company, with a track record of hitting expansion targets
- Demonstrable experience owning upsell and cross-sell motions — you know how to find the opening, build the case, and close the deal
- Strong relationship builder who can earn trust across multiple levels of an organization, from operators to C-suite
- Comfortable with ambiguity and excited by the challenge of building process where none exists — this is a founding role, not a playbook-execution role
- Data-driven: you use pipeline data, usage analytics, and account health signals to prioritize and focus your time
- Excellent communicator — crisp in writing, compelling in person, and able to tailor your message to the audience
- Excited to be in our NYC headquarters 5 days a week
Nice To Haves
- Familiarity with CPG, retail, or supply chain is a plus, but we care more about your commercial instincts than your industry background
Responsibilities
- Own expansion revenue across your assigned book of business — upsell, cross-sell, and seat growth are your primary metrics
- Proactively identify expansion signals: usage patterns, new use cases, org changes, and strategic initiatives that create openings
- Build and execute account plans for your top targets, mapping stakeholders, timing opportunities, and building toward multi-year value
- Run the full commercial cycle on expansion deals — discovery, proposal, negotiation, and close
- Build and maintain strong relationships across each account — from day-to-day users to economic buyers and executive sponsors
- Conduct regular business reviews that connect Confido's value to each customer's commercial outcomes, creating a natural platform for growth conversations
- Earn trusted advisor status with key contacts so you're the first call when they're evaluating new investments or facing new challenges
- Define and document the upsell and cross-sell motion from scratch — what triggers outreach, how deals are structured, what messaging resonates
- Work with CS to establish clear handoff points and shared signals so expansion opportunities are never missed
- Partner with Product and Marketing to understand the roadmap and translate new capabilities into compelling expansion narratives
Benefits
- Equity — own a piece of what you're building
- Fully paid health coverage with Aetna (we cover 100% of premiums)
- Top-tier dental and vision through Guardian
- 12 weeks paid parental leave
- Unlimited PTO, plus regular 4-day holiday weekends we actually take
- 401(k) through Vestwell
- Paid relocation — we'll get you here
- Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours
- Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
