Account Manager (Pest Control Experience is Mandatory)

Braman Termite & Pest Elimination•Auburn, MA

17d•Onsite

About The Position

Account Managers are responsible for overseeing branch accounts, ensuring quality and operational consistency, supporting training initiatives, and maintaining client satisfaction. This role focuses on account ownership, QA audits, trend analysis, and operational coordination.

Requirements

Pest Control Experience is Mandatory
Minimum of 2 years related experience or equivalent combination of education and experience.
Ability to read, interpret, and communicate documents and reports clearly.
Ability to calculate figures, percentages, areas, and volumes accurately.
Ability to apply common sense to solve routine and non-routine problems.
Proficiency in Microsoft Office, Internet applications, and order processing systems.
Valid driver’s license with minimal violations.
Commercial Applicator License (Core or equivalent) as required in the states in which the employee operates.

Nice To Haves

Problem Solving & Analysis: Identifies operational issues, develops solutions, and drives account improvement.
Project Management: Plans, coordinates, and executes audits, installs, and account activities efficiently.
Customer Service: Maintains strong client relationships and addresses concerns promptly.
Technical & QA Skills: Performs audits, ride-alongs, and quality assessments accurately.
Communication & Collaboration: Engages effectively with branch leadership and field staff.
Leadership (Non-Supervisory): Influences operational practices and account standards.
Change Management & Initiative: Adapts to process changes and proactively seeks improvement opportunities.
Organizational Support & Ethics: Upholds company values, policies, and ethical standards.

Responsibilities

Manage branch accounts, including setup, installations, and cleanouts.
Conduct client retention follow-ups and ensure satisfaction.
Handle account-related escalations in collaboration with Service Supervisors and Branch Manager.
Perform annual account assessments and trend reporting.
Conduct quarterly Quality Audits and ride-along for operational compliance.
Prepare for and coordinate mobile audits, SOP compliance checks, and audit documentation.
Identify operational trends and proactively recommend improvements.
Support Service Supervisors and technicians in operational standards, process updates, and best practices.
Assist with training initiatives, focusing on account management, service quality, and customer experience.
Maintain clear, timely communication with Branch Manager, Service Supervisors, and Operations leadership.
Escalate issues promptly and ensure information flow regarding policy updates, process changes, and company news.