Account Manager

Aston Carter•Austin, TX

14d•Onsite

About The Position

This individual contributor Account Manager role focuses on owning and growing a portfolio of Hub Delivery Partners across delivery stations in an assigned region. You will develop and execute territory plans that drive successful partner launches, sustain high performance, and support long-term retention. The role requires close collaboration with station operations and program teams to solve complex problems in a rapidly evolving last mile delivery network, while building processes from scratch and driving innovation.

Requirements

At least 2 years of experience in sales or account management.
Proficiency with Excel for data analysis and reporting.
Experience using a CRM system to manage accounts and track activities.
Experience analyzing data and best practices to assess performance drivers and inform decision-making.
Strong written and verbal communication skills to convey complex information clearly to internal and external stakeholders.
Analytical problem-solving ability to diagnose operational issues and propose effective solutions.
Demonstrated ownership mentality and comfort working in ambiguous, fast-changing environments.
Ability to coach and influence partners on operational best practices and performance expectations.

Nice To Haves

Experience with written and verbal communication in both English and Spanish is preferred.
Experience supporting or managing external partners, vendors, or clients in a performance-driven environment.
Experience in account management, sales support, or sales administration.
Ability to build processes from scratch and drive continuous improvement in an operational setting.
Interest in or exposure to last mile delivery, logistics, or operations-focused programs.
One or more hires for this role may require bilingual proficiency in Spanish, which is considered a strong asset.

Responsibilities

Own a portfolio of Hub Delivery Partners across delivery stations in an assigned region and serve as their primary point of contact.
Develop and execute territory plans that support partner launch success, ongoing performance, and retention.
Conduct regular performance reviews by analyzing partner health and reliability metrics, and provide data-driven recommendations for improvement.
Execute coaching interventions on operational best practices to help partners achieve and maintain performance benchmarks.
Monitor partner performance trends and implement proactive interventions to mitigate risk and prevent deactivation.
Serve as the primary escalation point for partner issues and coordinate rapid resolution across internal teams.
Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders.
Act as a strategic partner advocate by gathering and channeling feedback to drive systemic improvements across Hub Delivery operations.
Identify workflow inefficiencies and propose network-level operational improvements to increase efficiency and reliability.
Collaborate with cross-functional teams, including station operations and program management, to deliver high-quality solutions that address partner pain points.
Partner with planning teams on volume forecasting and capacity optimization to ensure the network meets demand.
Support partner scaling initiatives while maintaining quality and performance standards.
Analyze territory performance data to identify expansion opportunities and develop strategies to mitigate risks.
Demonstrate strong ownership in ambiguous environments by building and refining processes that support the growth of the last mile delivery program.