Account Manager

Evans Transportation Services LLC • Delafield, WI

2h • Onsite

About The Position

The Logistics Account Manager serves as the primary point of contact for assigned customer accounts under the direction of assigned account leadership. The role coordinates with clients, vendors, carriers, and internal teams to support seamless communication and operational execution. It manages customer relationships, monitors service and cost performance, resolves escalated issues, and maintains customer satisfaction.

This is a full-time, on-site position at a customer location in Fitchburg, Wisconsin. Standard business hours apply, with some flexibility required to support customer needs. Work is performed in an office environment with usually moderate noise.

Requirements

• At least 2 years of experience in logistics, supply chain, or transportation management.
• Demonstrated customer service and relationship-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with transportation management systems (TMS) and customer web portals.
• Proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build and maintain strong relationships with customers and vendors.
• Respond promptly and professionally to escalated customer and vendor correspondence, and participate in Quarterly Business Reviews (QBRs).
• Monitor service-level, cost-performance, and account-profitability trends; create and maintain internal and customer-facing KPI reports.
• Maintain and update customer Standard Operating Procedures (SOPs).
• Prepare shipment quotes, respond to email requests, and submit and manage quotes through customer portals.
• Coordinate with carriers on volume-based pricing and apply appropriate customer rates during order processing.
• Accurately enter and manage customer orders; schedule and confirm appointments with carriers and consignees.
• Validate account-management data and follow up on critical shipment activities.
• Proactively manage in-transit shipment delays, coordinating with carriers and internal teams on intercepts, recovery plans, and timely resolution.
• Document critical shipment updates, outstanding issues, and required follow-up actions to support smooth shift transitions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed