Account Manager

City Wide Facility Solutions • Cincinnati, OH

2d • Hybrid

About The Position

This role is for a Facility Solutions Manager (internal title for Account Manager) at City Wide Facility Solutions. The position focuses on being the face of service, taking ownership of client success, and being a go-to partner for delivering exceptional building maintenance services. It's a people-first role that combines client management, operational coordination, and strategic problem-solving. The individual will be in the field, meeting clients, ensuring service delivery, and building lasting partnerships.

Requirements

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• High school diploma required.
• Valid driver’s license, clean record, and the flexibility to visit clients throughout the Dayton area.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Benefits

• Competitive compensation with strong uncapped commission.
• Medical, dental, vision insurance.
• 120 hours of PTO.
• Six paid holidays.
• Two paid floating holidays.
• Simple IRA with match.
• Mileage reimbursement.
• Free dry cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED