Account Manager

Index Exchange•New York, NY

15d•Onsite

About The Position

Index Exchange is seeking an Account Manager to join our US team, based in New York. In this role, you will support strategic buyer-side partners across the programmatic advertising ecosystem, helping to drive long-term growth, platform adoption, and strong partner relationships. You will work closely with agencies, DSPs, and other demand-side partners while collaborating cross-functionally with sales, analytics, technical operations, and account management teams to deliver exceptional service and strategic support.

Requirements

3–4 years of experience in digital media, including 2+ years in a client-facing role.
Strong understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
Experience supporting buyer-side relationships within the digital advertising or programmatic ecosystem is preferred.
Effective time management skills with the ability to prioritize and meet deadlines in a fast-paced environment.
Proven ability to leverage data and analytics to solve customer problems.
Demonstrable experience building strong customer relationships, understanding partner needs, and identifying solutions to support growth.
Strong communication skills with the ability to present clearly and concisely both internally and externally.
Ability to work collaboratively and independently while remaining proactive, organized, and self-motivated.
Proficiency in Excel and other Microsoft Office programs is required.

Nice To Haves

Experience with DOMO, Looker, Tableau, or similar analytical tools is considered an asset.

Responsibilities

Serve as the day-to-day contact for a portfolio of strategic buyer-side partners while delivering exceptional service and leveraging expertise of the Index platform.
Provide proactive insights and recommendations to partners to help solve problems through a data-centric approach.
Partner with internal teams to support growth opportunities and identify ways to strengthen existing relationships.
Collaborate with internal stakeholders to identify and support new deal opportunities, while ensuring the health and growth of existing partnerships.
Develop a strong understanding of buyer priorities, campaign performance, and the broader programmatic landscape to provide strategic recommendations and support partner growth.
Attend relevant industry events and support relationship-building initiatives that foster long-term strategic growth.

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment