Account Manager

Menzies Aviation•San Francisco, CA

22d•Onsite

About The Position

This role is responsible for ensuring the effective operation of the air carrier fueling function by directing and coordinating all fueling service functions. The Account Manager serves as the primary point of contact for assigned airline customers, liaising directly with all levels of the customer's organization, from field operations to senior corporate staff. This position works closely with the local operations manager and general manager to research problems and communicate necessary information. The Account Manager collaborates with the customer to determine strategies for maximizing service and recommends new business opportunities. This role requires extensive knowledge of the assigned airline's business and provides support to management in deal negotiations, contract development, and other business development or alliance development projects. The position involves reporting and recording data using Excel spreadsheets with Micro Formulas, representing the Company in a positive manner, modeling ethical business behavior and integrity, and reviewing records and reports to ascertain data required for planning department operations. Additionally, the Account Manager assures adherence to safety policies and procedures, reports all accidents and injuries, and investigates ways to prevent re-occurrence, while maintaining effective relations with customers and meeting Company's Attendance standards. The role also includes supervisory responsibilities for the Fueling department, including interviewing, training, planning, assigning, directing work, appraising performance, employee recognition, addressing issues, and ensuring employees complete company training programs.

Requirements

Strong written, verbal and interpersonal skills.
Demonstrates customer relationship skills; including ability to effectively communicate with all levels of employees from field to corporate executives.
Strong Inventory (Petroleum, Warehouse) Experience
Strong Finance and Accounting Experience and Background
Fuel Analytics
Should possess solid problem solving, multi-tasking abilities and experience in the handling of flight operations.
Computer and experience with Microsoft Office programs required.
B.A. or B.S. from a four-year college or university; plus, two to five years related experience; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply basic math skills such as addition, subtraction, discounts, interest, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions and deal with several abstract and concrete variables.
Possess/Maintain a valid state Driver's License and other FAA/Airport required identifications and seals.
Must pass pre-employment physical and a drug test.

Responsibilities

Ensures the effective operation of the air carrier fueling function by directing and coordinating all fueling service functions.
Services as primary point of contact for assigned airline customer, liaising directly with all levels of the customer's organization including field operation and senior corporate staff.
Works closely with the local operations manager and general manager to research problems and communicate necessary information.
Works closely with the customer in determining strategies to maximize service and recommends new business opportunities.
Has vast knowledge and keeps abreast of assigned airline business.
Provides support to management in deal negotiations, contract development, and other business development or alliance development projects.
Reporting and Recording Data using Excel Spread Sheets with Using Micro Formulas.
Represents the Company in a positive manner, modeling ethical business behavior and integrity.
Reviews records and reports to ascertain data required for planning department operations.
Assures adherence to safety policies and procedures. Reports all accidents and injuries and investigates ways in which to prevent re-occurrence.
Maintains effective relations with customers.
Can meet Company's Attendance standards.
Manages employees in the Fueling department.
Is responsible for the overall direction, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company's training programs.