Account Manager

Securitas Security Services•Hayward, CA

3d•Onsite

About The Position

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Requirements

Experience managing large security teams
Comfortable working in outdoor operational environments
Strong client-facing professionalism
Strong interpersonal and relationship-building skills
Ability to effectively lead a highly diverse workforce across multiple age groups, backgrounds, and experience levels
High emotional intelligence and adaptable communication style
Ability to build trust, accountability, and employee engagement within a large team environment
Experience in positions like Operations Manager, Site Supervisor or Account Manager

Nice To Haves

Strong leadership presence
Highly organized and detail-oriented
Able to manage multiple priorities simultaneously
Calm under pressure
Solutions-oriented mindset
Excellent communication skills
Strong conflict resolution abilities

Responsibilities

Oversee daily security operations for a large-scale facility operating 24/7 security coverage totaling approximately 1,800 hours per week.
Responsible for leading a team of Security Officers and Shift Supervisors while ensuring operational excellence, client satisfaction, staffing stability, and compliance with post orders and site procedures.
Supervise and develop Security Officers and Shift Supervisors.
Conduct coaching, disciplinary actions, and performance evaluations.
Maintain high visibility with both employees and client leadership.
Build a culture of accountability, professionalism, and customer service.
Lead by example in a fast-paced operational setting.
Drive employee engagement and retention.
Effectively communicate with and motivate employees ranging from entry-level staff to experienced professionals and retired veterans.
Foster an inclusive, team-oriented work environment that promotes professionalism and operational consistency.
Managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.
Performing a variety of management functions for assigned accounts.
Providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site.

Benefits

Weekly pay
Competitive benefits
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Accessing earned wages on a daily basis, prior to payday (Restrictions and fees may apply. Certain waiting periods may also apply.)