Account Manger

Brand Addition•St Louis, MO

12h

About The Position

The Account Manager will serve as the primary point of contact for assigned clients, building trusted, long-term partnerships. This role owns the overall account strategy, ensuring client objectives are understood and delivered. The Account Manager will lead client communications, meetings, presentations, and business reviews, proactively identifying opportunities to add value, improve programs, and grow account revenue. They will manage and resolve client issues independently, escalating when necessary. The role also involves leading projects and programs end-to-end, owning timelines, budgets, scopes, and deliverables across multiple concurrent initiatives, and ensuring projects are executed accurately, on time, and within agreed parameters. This includes partnering closely with Creative, Merchandising, Inventory & Fulfillment, IT, Finance, and Customer Service to drive outcomes. The Account Manager will lead product strategy and item selection aligned with client goals, brand standards, and budget, oversee the development of proposals, presentations, and pitch materials, and guide the execution of webstores, redemption programs, and off-site events. They will also be responsible for commercial and financial aspects, including owning quotes, estimates, pricing discussions, and client approvals, monitoring budgets, inventory, margins, and financial performance, and ensuring accurate order entry, billing, reporting, and adherence to internal processes. Additionally, the role involves cross-functional leadership, acting as a central coordinator across internal teams, setting clear direction and expectations, and leading internal project meetings. Team development and mentorship of Jr. Account Managers or Account Coordinators may also be part of the responsibilities. Finally, the Account Manager will maintain strong knowledge of Brand Addition systems, processes, and best practices, ensure accurate documentation, reporting, and system updates, and represent Brand Addition professionally and consistently in all client interactions.

Requirements

Account Ownership & Client Relationship Management
Project & Program Leadership
Product, Merchandising & Program Strategy
Commercial & Financial Responsibility
Cross-Functional Leadership
Team Development & Mentorship
Operational Excellence

Responsibilities

Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships
Own overall account strategy, ensuring client objectives are understood and delivered
Lead client communications, meetings, presentations, and business reviews
Proactively identify opportunities to add value, improve programs, and grow account revenue
Manage and resolve client issues independently, escalating when necessary
Lead projects and programs end-to-end—from concept and briefing through production, delivery, and post-project review
Own timelines, budgets, scopes, and deliverables across multiple concurrent initiatives
Ensure projects are executed accurately, on time, and within agreed parameters
Partner closely with Creative, Merchandising, Inventory & Fulfillment, IT, Finance, and Customer Service to drive outcomes
Lead product strategy and item selection aligned with client goals, brand standards, and budget
Oversee development of proposals, presentations, and pitch materials
Guide execution of webstores, redemption programs, and off-site events
Ensure brand compliance, quality standards, and consistency across all client deliverables
Own quotes, estimates, pricing discussions, and client approvals
Monitor budgets, inventory, margins, and financial performance of assigned accounts
Ensure accurate order entry, billing, reporting, and adherence to internal processes
Contribute to forecasting and account planning efforts
Act as the central coordinator across internal teams, setting clear direction and expectations
Lead internal project meetings and drive accountability across stakeholders
Provide clear briefs and feedback to creative and operational teams to ensure success
Support, mentor, and provide guidance to Jr. Account Managers or Account Coordinators as assigned
Review work, offer feedback, and help develop skills across project management and client communication
Contribute to team best practices, process improvements, and knowledge sharing
Maintain strong knowledge of Brand Addition systems, processes, and best practices
Ensure accurate documentation, reporting, and system updates
Represent Brand Addition professionally and consistently in all client interactions