Account Manager

Dexterra•Santa Monica, CA

36d•CA$72,000 - CA$76,000

About The Position

As an Account Manager (Facility Management/Janitorial), you will provide full oversight of custodial services and leadership to our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, operational excellence, and the health and safety of our employees.

Requirements

Minimum of 5 years of operational experience in Integrated Facilities Management, ideally within janitorial and general facilities services.
Bilingual proficiency in English and Spanish is required
Strong understanding of building systems, equipment maintenance, and regulatory compliance.
Proven ability to attract, develop, and retain employees while fostering a safe, supportive, and inclusive workplace.
Skilled in setting clear expectations, monitoring performance, and ensuring operational and financial goals are achieved.
Strong communication and relationship-building skills with both clients and staff.
Ability to lead by example with a focus on safety, service excellence, and teamwork.
A clear criminal record check will be required for this role.

Responsibilities

Recognizes that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology.
Maintains a strong Account-level presence to build and sustain effective working relationships with all clients.
Aligns key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence).
Effectively communicates performance expectations, monitors progress, and rewards achievements to ensure that plans, goals, and budgets are met.
Acts as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates.
Regularly reviews succession plans and supports career growth through personalized development plans.
Conducts regular workplace inspections to ensure all operations are running efficiently and in compliance with safety regulations and client expectations. Identifies and resolves issues proactively to maintain service excellence.
Ensures that health and safety protocols are followed at all times, including conducting inspections to identify hazards and implementing corrective actions where needed.
Engages in regular client feedback sessions to assess satisfaction levels and identify opportunities for improvement. Ensures client feedback is effectively communicated to internal teams and used to enhance service delivery.
Leads by example in promoting diversity, equity, and inclusion within the workplace. Encourages a culture of respect and collaboration by addressing biases and fostering a supportive environment for all employees.