Account Manager -Remote

SCM Services d’assurances • Markham, ON

3d • CA$80,300 - CA$111,500 • Remote

About The Position

ClaimsPro LP is seeking an Account Manager to join their National Accounts Leadership team. This role is responsible for providing and managing effective claims management solutions for top commercial and personal lines clients. The company boasts a large team of independent adjusters across Canada and utilizes industry-leading software. They offer support from experienced local claims staff, centralized after-hours support, and dictation services. The claims load is driven by senior executives and business development staff. Account Managers are compensated for billable hours and other costs.

Requirements

• University Degree and/or CIP/FCIP Designation
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong negotiation skills

Nice To Haves

• Ability to speak and write in French is an asset

Responsibilities

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
• Establish and implementation of Best Handling Practices unique to each client.
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals

Benefits

• Flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
• Continuous education fees are reimbursed to maintain your license.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior