Account Manager

TILT Inc.•Birmingham, MI

3d•$65,000 - $85,000

About The Position

TILT is seeking an Account Manager to partner with the Account Lead in managing branding, marketing, and advertising projects for 2-4 major clients. This role involves collaborating with internal teams (strategy, creative, production) and C-suite executives. The ideal candidate is detail-oriented, proactive, and brings positive energy. Healthcare experience is a plus.

Requirements

3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in-house role).
Bachelor’s degree in Marketing/Advertising, Business, or related field preferred (or equivalent experience).
Experience working with and managing relationships across all levels, including Managers, Directors, and C-suite executives.
Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time-tracking software.
Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem-solving, and team leadership.
High commitment to quality, integrity, and urgency in execution.
Must be authorized to work in the United States (no sponsorship available).

Nice To Haves

Healthcare experience is a plus.
Experience with Monday.com
Experience with Kantata

Responsibilities

Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.
Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.
Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.
Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.
Build and maintain strong client relationships.
Serve as the day-to-day client contact alongside the Account Lead.
Lead client meetings and presentations with confidence.
Keep clients informed on project status, challenges, and opportunities.
Ensure clear, effective communication of client needs.
Support client business growth by recommending, fostering, and delivering strategic thinking.
Evaluate internal team input relative to client goals and preferences.
Prepare and deliver client presentations to explain strategies and solutions.
Oversee billing processes, including purchase orders, invoices, and monthly project reporting.
Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).
Collaborate with the Account Lead to identify new projects and budgets during planning sessions.
Contribute to organic growth by developing new business opportunities with existing clients.
Draft and manage account/project scopes of work, proposals, and briefs.