Account Manager

City Wide Facility Solutions•Huntsville, AL

1d•Onsite

About The Position

City Wide Facility Solutions Huntsville is growing and we’re seeking a driven, client focused Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Requirements

2-3 years of account management experience.
Nurturing client relationships.
Overseeing service needs in an assigned territory.
Providing field support including training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors.
Upselling.
Negotiating contracts.
Ensuring quality service and striving for high client satisfaction.

Nice To Haves

4-year bachelors degree preferred

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
Schedule each non-routine activity in client facilities.
Notify sales executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.