Account Manager (7638)

TSMC•San Diego, CA

13d•Onsite

About The Position

We are looking for a highly skilled and experienced Account Manager who will be responsible for managing specific strategic customer accounts, ensuring their complex requirements are met, and driving satisfaction through deep technical engagement and proactive program management. The ideal candidate will have a profound understanding of advanced semiconductor technology, exceptional cross-functional leadership skills, and a proven ability to nurture client relationships to achieve business objectives and drive advanced node adoption.

Requirements

Master’s degree in Electrical Engineering (EE), Materials Science and Engineering, or a related technical field is highly preferred; MBA is a plus. Minimum of a BS degree in a relevant technical discipline.
12+ years of progressive experience in the semiconductor industry, with a significant track record in customer-facing business management, preferably in a strategic account management, technical program management, or customer service program management capacity within a foundry or IDM environment.
Knowledge of semiconductor manufacturing processes, advanced process nodes (e.g., N7, N10, N14, N28, N45, and beyond), and a demonstrated ability to engage technically with customers on complex design, NPI, and production challenges. Experience with specific technologies like CoWoS is a strong asset.
Proven ability to develop and maintain strong, executive-level relationships with key stakeholders, both internally and externally, understanding customer politics and influencing strategic decisions.
Demonstrable program management skills to lead complex initiatives, prioritize resources, and drive cross-functional teams to resolve critical issues and achieve strategic objectives.
Strong negotiation, problem-solving, and a proactive customer-centric approach, coupled with strong business acumen for pricing, forecasting, and strategic account growth.
Ability to perform effectively under pressure, manage crises, and consistently deliver outstanding results and drive customer satisfaction.
Proactive ability to identify and pursue new opportunities within existing accounts for advanced technologies and support the team in developing new client relationships where TSMC is not currently represented.
Ability to work effectively with internal departments (e.g., RD, FAE, CSV, Operations) to ensure adequate capacity allocation for major accounts and facilitate successful ramp-to-volume, yields, and cycle time.
Ability to generate accurate and strategic forecasts based on a deep understanding of customer requirements, market insights, and advanced technology roadmaps.
Current with cutting-edge semiconductor trends, market insights, and displays intellectual curiosity, with experience managing a diverse portfolio of customers (e.g., mobile, networking, infrastructure).

Nice To Haves

MBA is a plus.
Experience with specific technologies like CoWoS is a strong asset.

Responsibilities

Manage assigned strategic customer accounts to achieve and exceed revenue and advanced node adoption targets.
Work to optimize pricing strategies and manage YoY rate discussions, ensuring alignment with customer and corporate strategy.
Drive customer satisfaction through proactive engagement, expert issue resolution, and strategic program management, including crisis situations.
Identify and develop new business opportunities within existing accounts, particularly for advanced technologies and NPIs, and support high-value new client acquisition.
Ensure accurate and strategic sales forecasting for managed accounts, reflecting market insights and customer roadmaps.
Collaborate extensively with internal teams (e.g., FTS, FAE, RD, CSV, Operations) to align on business strategies, facilitate successful NPI bring-up, optimize capacity allocation, and improve overall account management processes and efficiency.
Lead technical and commercial engagement for advanced process nodes from early R&D involvement through successful production ramping.
Develop and sustain strong, executive-level relationships, understanding customer roadmaps, strategic objectives, and organizational dynamics to proactively align TSMC's capabilities.
The role includes significant domestic and international business travel as required.