Account Manager

Marmon Holdings, Inc.•Anaheim, CA

18d•$48,000 - $72,000•Onsite

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Under broad supervision, responsible for achieving budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account. Develops programs to achieve maximum sales volume consistent with sales projections. Accounts are typically at the Company or national level and are moderately complex in nature. Role typically requires between 3 and 5 years of experience. Customer order entry, including entering new part numbers into system for reporting. Manage customer expedites and confirm delivery timing with manufacturing team. Can include locating orders on production floor. Interact by phone and email with customers to answer questions, address concerns and assist them with their needs. Manage incoming orders, track progress, and oversee work order shipments through IQMS system and file. Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers. Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship. Receive and process quote packages including drawing interpretation. Recommends pricing. Represents Nylok at various trade show activities. Provide technical support to customers as necessary. Apply the 80/20 theory and practices to the customer base. Plan and prioritize schedule to meet goals established annually by General Manager. Other duties as assigned by management.

Requirements

Minimum of 2-5 years similar experience in a manufacturing environment.
Well-developed verbal and written communication skills.
Demonstrated creative problem solving skills.
Understanding of various computer applications.

Nice To Haves

Bachelor’s Degree preferred or equivalent combination of education and experience.

Responsibilities

Achieving budgeted Professional Accounts sales within an assigned region or account.
Developing programs to achieve maximum sales volume consistent with sales projections.
Customer order entry, including entering new part numbers into system for reporting.
Managing customer expedites and confirming delivery timing with the manufacturing team.
Locating orders on the production floor.
Interacting by phone and email with customers to answer questions, address concerns, and assist them with their needs.
Managing incoming orders, tracking progress, and overseeing work order shipments through the IQMS system and file.
Following up on customer quotes and product sample orders.
Responding to customer requests for information.
Contacting customers regarding orders that are ready-to-ship.
Receiving and processing quote packages including drawing interpretation.
Recommending pricing.
Representing Nylok at various trade show activities.
Providing technical support to customers as necessary.
Applying the 80/20 theory and practices to the customer base.
Planning and prioritizing schedule to meet goals established annually by General Manager.
Other duties as assigned by management.