Account Manager

Supermicro•San Jose, CA

15d

About The Position

Supermicro is looking for a Sales Account Representative with experience in selling technical solutions and developing business. The ideal candidate will have a proven track record in establishing enterprise-level relationships and consistently exceeding sales quotas. This role involves sales account maintenance, providing technical and administrative product information, and performing daily clerical and office tasks. Responsibilities include coordinating, data entry, generating quotations, and processing documents. The position requires monitoring inventory, following up on estimated times of arrival (ETA) with purchasers, and communicating any discrepancies to internal departments. The Account Manager will act as a liaison between sales, purchasing, production, procurement, and logistics departments, and assist with intra-company project coordination. They will also enter and monitor client orders, communicate directly with clients regarding order status, facilitate credit issues, and negotiate returns. Developing strong customer service relationships and composing daily reports for clients are key aspects of this role. Additionally, the position provides backup support for the manager and team members.

Requirements

Associate degree is required
1+ years of customer service experience in tech industry is desired
Experience in data entry with strong attention to details
Familiar with scheduling production and tracking orders
Possess strong communication skills, ability to communicate both effectively and professionally through: phone, E-mail, verbal and presentation
Experience in customer service and dealing with clients directly
Must have problem solving skills
Strong organizational skill
Consistent track record of meeting or exceeding assigned jobs
Must have expert knowledge on excel

Nice To Haves

Bachelor degree is strongly preferred

Responsibilities

Sales account maintenance
Provide technical and administrative product information
Perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
Provide backup support for the manager and team members