SGS, Account Manager

TCGplayer•New York, NY

12d•$63,000 - $72,100•Remote

About The Position

At TCGplayer, we believe our growth is inseparable from the success of our sellers. We are more than a marketplace, we’re a partner, advisor, and growth engine for businesses of all sizes. By combining data-driven insights, proven playbooks, and trusted human relationships, we help sellers scale faster, build trust in our platform, and unlock long-term success. As we evolve our Seller Growth initiative into a proactive growth engine, our mission is clear: accelerate seller GMV, strengthen retention, and create pathways for every seller to thrive, from Hobbyist to Enterprise. We are setting the framework to balance the efficiency of AI automation with the empathy of human connection, to ensure that sellers feel supported, understood, and championed at every step. The Impact You'll Have As an Account Manager focused on the Professional cohort, you’ll bring this mission to life. You’ll lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth. You’ll drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner. Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through. Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International). Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support. Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions. Strengthen seller trust through transparent communication, tailored recommendations, and consistent delivery of value. Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows. Additional Impacts Support cohort growth by identifying and nurturing high-potential Pre-Professional sellers moving into Professional. Ensure all interactions and outcomes are accurately logged in CRM to power AI-driven insights and reporting. Model data integrity, accountability, and operational excellence as core to seller success Help scale Seller Growth practices by adopting new dashboards, automations, and engagement tools that elevate the seller experience.

Requirements

Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment.
A track record of delivering measurable results across retention, adoption, and revenue growth.
Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action.
Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact.
Passion for process, with an ability to follow playbooks while contributing ideas to improve them.
Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction.
Empathy and resilience - committed to helping sellers succeed even through challenges or change.
Demonstrated experience in customer success, account management, or seller growth roles.
Proven success driving retention, adoption, and revenue growth in a SaaS or marketplace.
Experience with HubSpot (or other CRMs), Google Workspace, Tableau, and Outlook

Responsibilities

Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
Strengthen seller trust through transparent communication, tailored recommendations, and consistent delivery of value.
Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.
Support cohort growth by identifying and nurturing high-potential Pre-Professional sellers moving into Professional.
Ensure all interactions and outcomes are accurately logged in CRM to power AI-driven insights and reporting.
Model data integrity, accountability, and operational excellence as core to seller success
Help scale Seller Growth practices by adopting new dashboards, automations, and engagement tools that elevate the seller experience.