Account Manager, Sales

Town & Country Living • New York, NY

3d

About The Position

Town & Country Living is seeking an Account Manager to manage and grow key national retail accounts across one or more product categories. The role connects Sales, customers, and internal cross-functional teams, supporting business activities from product development and costing through Market trade shows, order placement, production, and delivery. The Account Manager works with Sales leadership to execute account strategies, identify business opportunities, maintain accurate account information, and ensure follow-through throughout the sales process.

The role owns day-to-day account execution and buyer communication, including account analysis, assortment and pricing preparation, customer communication, development tracking, and cross-functional coordination. Sales leadership retains responsibility for overall account strategy, negotiations, and final pricing. Account scope may cover a specific product category or multiple categories and accounts depending on business needs.

Success is measured by account sales growth against plan; timely development, costing, and sample milestones; order accuracy and on-time delivery; fewer chargebacks, errors, and rework; and strong buyer relationships and feedback from internal partners.

Requirements

• 3–5 years of wholesale, account management, or related sales experience.
• Experience working with national retailers, major accounts, or off-price retailers.
• Ability to manage multiple programs, categories, or projects simultaneously in a fast-paced environment.
• Strong commercial instincts and working knowledge of sales, costing, margin, assortment planning, and account performance.
• Strong analytical skills, including the ability to interpret sales and inventory information and turn it into actionable recommendations.
• Excellent written and verbal communication skills, with confidence communicating directly with customers and senior internal partners.
• Highly organized and detail-oriented, with urgency and reliable follow-through.
• Ability to work cross-functionally and move projects forward without direct authority over all stakeholders.
• Proactive problem-solving skills, including identifying risks early and proposing solutions.
• Advanced Excel skills, including PivotTables and lookups.
• Comfort working independently and collaboratively with leadership.
• Willingness to travel to Market and customer headquarters as needed.
• Bachelor’s degree or equivalent relevant professional experience.

Nice To Haves

• Experience in home textiles and décor, fashion, consumer products, or another product-driven wholesale environment.
• Experience with NetSuite, WFX, or similar ERP/PLM systems.

Responsibilities

• Manage and grow assigned national retail accounts and/or product categories in partnership with Sales leadership.
• Develop knowledge of account assortments, pricing architecture, historical performance, competitive landscape, and growth opportunities.
• Support account strategies, seasonal plans, and sales initiatives.
• Serve as the primary day-to-day contact for buying teams on product development, pricing, samples, orders, production status, and other business needs.
• Identify incremental sales, reorder, available-to-sell inventory, and whitespace opportunities within assigned accounts.
• Partner with Sales leadership on customer negotiations, pricing discussions, and business proposals.
• Prepare for and participate in customer meetings, Market appointments, line reviews, and business reviews; own meeting recaps, next steps, and follow-through.
• Manage customer requirements, including retailer portals, EDI, routing guides, and vendor compliance standards.
• Analyze sales, inventory, historical performance, and trends to inform recommendations.
• Assist with account plans, forecasts, budgets, and seasonal sales strategies, and monitor performance against targets.
• Maintain account reporting, sales recaps, available-to-sell reports, pricing files, and other business tools.
• Support monthly and seasonal business reviews with reporting and actionable insights, and help improve account processes and reporting.
• Work with Design, Product Development, Sourcing, Production, and Sales leadership throughout product development.
• Build and maintain account-specific line structures and assortments based on customer needs, sales history, and opportunities.
• Manage development calendars and milestones so products, costing, and samples are ready for customer deadlines.
• Obtain and maintain accurate costing with Sourcing and partner with Sales leadership to evaluate selling prices and margins.
• Keep pricing, product specifications, and account information accurate and aligned across NetSuite, PLM/WFX, and working documents.
• Track buyer feedback and communicate comments, changes, approvals, and next steps.
• Identify development, costing, sample, or timing risks early and coordinate cross-functional solutions.
• Manage programs from initial customer interest through order placement, production, and delivery with cross-functional teams.
• Oversee item setup, deal sheets, Top Line Sheets, PLM (WFX) data, customer item agreements, and other account documentation.
• Track purchase orders and production milestones; communicate material changes or risks to Sales leadership and customers and help resolve issues.
• Partner with Production, Customer Service, and Logistics to help keep orders on track.
• Maintain visibility into Pre-Production and top-of-production samples, approvals, and outstanding requirements.
• Travel to Market and customer headquarters as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level