Account Manager

HARVEST PACK INC • Arcadia, CA

25d • $70,000 - $80,000

About The Position

As an Account Manager & Inside Sales Specialist, you are the heartbeat of our sales department. This is not just a support role; you are a brand ambassador responsible for ensuring that every client interaction is seamless, every order is perfect, and every relationship flourishes. You will manage the post-sale lifecycle, ensuring long-term retention and identifying opportunities to expand our impact within existing accounts.

Requirements

• 2+ years in B2B customer service, internal sales, or account management (experience in packaging or food service is a major plus).
• Proficiency with CRM software (Salesforce or HubSpot) and ERP systems.
• Exceptional organizational skills with a proven ability to manage high-volume emails and tasks without letting anything "fall through the cracks."
• Strong verbal and written communication skills with the ability to explain complex logistics or product specs clearly.
• A genuine interest in sustainability and helping businesses transition to eco-friendly packaging.

Nice To Haves

• Experience in packaging or food service

Responsibilities

• Serve as the primary point of contact for mid-tier accounts, building trust through proactive communication and impeccable service.
• Conduct regular "health checks" with clients to identify potential pain points and provide solutions before they escalate.
• Identify organic growth opportunities by educating existing clients on new eco-friendly product lines.
• Own the end-to-end order process, from entry to delivery, ensuring 100% accuracy.
• Liaise closely with the logistics and warehouse teams to provide clients with real-time updates on shipping schedules and inventory availability.
• Support the Field Sales team by generating professional quotes, preparing pitch presentations, and managing samples.
• Act as the "CRM Champion," maintaining high-quality data in Salesforce/HubSpot to ensure accurate sales forecasting.
• Act as the first point of contact for inbound inquiries; vetting potential leads to determine their fit for Harvest Pack’s sustainable product line.
• Seamlessly transition qualified leads to the appropriate Account Executive/Closer.
• Collaborate with Production and Accounting to resolve billing discrepancies or quality claims with speed and empathy.

Benefits

• Internal promotion
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed