Account Manager

Alarm Detection Systems • Denver, CO

2d

About The Position

Alarm Detection Systems (ADS) is hiring an Account Manager to manage existing customer relationships, support account growth and retention, and develop skills for potential advancement into an Outside Sales Representative role. The position works with customers and key decision-makers, identifies opportunities to expand services, and collaborates with internal teams to provide a strong customer experience. The role includes travel within an assigned territory to meet customers and prospects.

ADS describes its culture through five core values: putting customers first, honoring commitments, embracing change and growth, working as a team, and caring about people. The company offers training, professional development, and career advancement opportunities in a supportive and collaborative environment.

Requirements

• Strong communication and relationship-building skills.
• A customer-focused mindset and passion for helping others.
• Self-motivation, organization, and goal orientation.
• Ability to manage multiple priorities and follow through on commitments.
• Strong problem-solving and critical-thinking abilities.
• Professional and confident customer interactions.
• Experience in account management, sales, customer service, or business development.
• Bachelor's degree in Business, Marketing, Sales, or a related field.

Nice To Haves

• Experience in the security, alarm, technology, or related industries.
• Bilingual skills.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach by phone, virtually, and in person.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity in the CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within the assigned territory to meet customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Flexible Work-from-Home Opportunities
• Company-Provided Laptop and Cell Phone
• 401(k) with Employer Match
• Tuition Reimbursement
• Professional Development and Training Opportunities
• Paid Parental Leave
• Mileage Reimbursement
• Employee, Friends, and Family Discounts
• Company-Sponsored Events and Team Activities
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employer-Paid Short-Term Disability
• Employee Assistance Program (EAP)
• Quarterly performance bonuses
• District performance kicker

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level