Account Manager – MSP / Technology Services

Mirazon • Louisville, KY

1d • $50,000 - $100,000 • Hybrid

About The Position

We believe the best client relationships are built to last. If you're someone who thrives on variety (our clients span everything from manufacturing to distilling bourbon to education), loves learning about new technologies, and wants to build your career alongside a company that's growing and evolving, we'd love to talk. You'll get a front-row seat to how diverse mid-sized businesses operate, while helping shape both their success and ours. We're building something special here, and we're looking for someone who wants to be part of that story.

Requirements

• 3+ years in account management, client success, or B2B relationship roles
• Experience working with SMBs (any industry — IT, marketing, consulting, etc.)
• Strong communication and listening skills
• Business acumen — able to connect client goals and challenges with relevant service opportunities
• Organized, dependable, and proactive with follow-up
• Comfortable using CRM and productivity tools (Microsoft 365, HubSpot, ConnectWise, etc.)

Nice To Haves

• Familiarity with IT, MSPs, or professional services

Responsibilities

• Build and maintain strong relationships with clients
• Learn about their goals, industry, and operations
• Spot opportunities for additional support or services, and bring in technical experts as needed
• Lead regular check-ins and schedule QBRs
• Keep client info up to date in our CRM (notes, contacts, opportunities)
• Collaborate with our technical team to ensure smooth service and happy clients

Benefits

• Competitive base salary + uncapped commission
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Training and career development support
• Great team culture where people are known, heard, and appreciated

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed