Account Manager

AAM - American Axle & Manufacturing•Detroit, MI

20d

About The Position

The primary function of a Sales Account Manager is to oversee, manage, and coordinate all customer related activities internally within Dauch, so that the end results are projected favorably with the customer. This would include, but not be limited to Sales, quality, and engineering issues, as well as final use by the customer assembly plants. Oversee that all customer requests are responded to and satisfied on time. Accurately detail all customer requirements to Dauch for analysis and future implementation. Assist in program launch activities. Ensure correct design levels from both an engineering and sales prospective. Review Dauch UCRS responses for accuracy, coordinate revisions / corrections, and develop commercial proposal for presentation to customer. Track and Report commercial status / activities for all Dauch Internal program reviews and meetings. Take lead role for all customer meetings, including engineering Product Development Team meetings (PDT’s). Respond to EWO Design Change Statements and develop / estimate commercial impact. Track and maintain the business case changes so that overall profitability can be improved (Engineering Change Tracking Sheets). Develop / Gather details for Rebillable Tooling submissions, and track all customer owed tooling & piece price purchase orders. In conjunction with the Director and Sales Manager, establishes strategic marketing plans (short-and long-range) to achieve corporate objectives for Dauch products. Ensures successful execution of strategic plans. Responsible for the establishment and efficient operation of administrative systems in support of Dauch sales function, utilizing networked computerized systems where appropriate. Coordinates customers volume analysis including operating premium and banking programs as required. Researches, analyzes and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity. Oversees maintenance of customer database. All other duties as assigned.

Requirements

Completed Bachelor's Degree in Business Administration, Marketing, Sales, Engineering or related field.
3+ years experience in automotive industry with sales experience.

Responsibilities

Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
Achieving assigned new business targets within an assigned account(s).
Develop and maintain relationships on smaller scale accounts.
Oversee, manage, and coordinate all customer related activities internally within Dauch.
Ensure all customer requests are responded to and satisfied on time.
Accurately detail all customer requirements to Dauch for analysis and future implementation.
Assist in program launch activities.
Ensure correct design levels from both an engineering and sales prospective.
Review Dauch UCRS responses for accuracy, coordinate revisions / corrections, and develop commercial proposal for presentation to customer.
Track and Report commercial status / activities for all Dauch Internal program reviews and meetings.
Take lead role for all customer meetings, including engineering Product Development Team meetings (PDT’s).
Respond to EWO Design Change Statements and develop / estimate commercial impact.
Track and maintain the business case changes so that overall profitability can be improved (Engineering Change Tracking Sheets).
Develop / Gather details for Rebillable Tooling submissions, and track all customer owed tooling & piece price purchase orders.
In conjunction with the Director and Sales Manager, establishes strategic marketing plans (short-and long-range) to achieve corporate objectives for Dauch products.
Ensures successful execution of strategic plans.
Responsible for the establishment and efficient operation of administrative systems in support of Dauch sales function, utilizing networked computerized systems where appropriate.
Coordinates customers volume analysis including operating premium and banking programs as required.
Researches, analyzes and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
Oversees maintenance of customer database.