Account Manager

Wheels Up • ,

10d • Onsite

About The Position

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Requirements

• Very good understanding of changing charter markets and regulatory environment for both operators and clients.
• Ability to analyze data and incorporate it into a sound decision-making process.
• Customer focused with good people skills and the ability to form relationships with key individuals.
• Ability to communicate effectively and professionally, with a strong telephone manner.
• Ability to anticipate and out manoeuvre rivals in competitive tenders.
• Experience working in an international environment with global operators and clients.
• Knowledge of international restrictions and permitting.
• Ability to generate consistent GP for the company.
• Excellent time management skills to ensure rigorous contract and project deadlines are met.
• Well organised and resourceful.
• IT literate with the ability to learn the functions of a new system.
• Numerate, efficient and accurate, with strong negotiation skills.
• Must be competitive, highly motivated and hungry to win business.
• Logical approach to problem solving and adapt at keeping up with a changing situation.
• Flexible, calm under pressure, and able to create/implement solutions to unique problems.
• Demonstrate knowledge of Air Partner services, and ability to promote the brand at all times.

Responsibilities

• Managing air charter flights on behalf of our clients, including using your discretion and judgment to select aircraft, flight crews (where applicable), and other vendors while balancing customer expectations and budget.
• Delivering revenue and profitability in accordance with agreed financial targets.
• Delivering a superior service while managing a diverse portfolio of customers.
• Selecting and sourcing of aircraft and other vendors.
• Maintaining awareness of client needs and trends within the industry.
• Managing all aspects of flight planning and logistics on behalf of clients.
• Being included in various field activities such as sales presentations, supplier relations and visits, flight visits, and domestic and international travel as needed.
• Evaluate client needs, pricing, availability, and other relevant market factors to select most appropriate aircraft, crew, and other vendors for each charter, including executing contracts as necessary.
• Support client bookings in all aspects of day-to-day trading, including taking appropriate steps to resolve grievances and handle unexpected occurrences.
• Ensure that flights comply with domestic and international regulations applicable to the charter market.
• Analyze market conditions, competitors’ capabilities, rate tolerance, and other factors to produce timely and well researched quote responses.
• Support the Group’s Customer First initiative to its full extent.
• Conduct sales calls and client visits as directed by your manager and in line with annual KPIs.
• Work with Outside Sales team to effectively manage client relationships and flight logistics.
• Ensure job flight files are updated and closed correctly.
• Full compliance with company procedures and protocols.
• Provide support for Out of Hours coverage.
• Provide updates on sales pipeline.
• Achieving targets set for each financial year.
• Maintenance and growth of existing client base.
• Assisting with client care activities and supplier relations.
• Speedy turnaround of new and existing client enquiries.
• Ensuring all new enquiries are entered correctly into CRM and updated on a regular basis.
• After sales service and orderly maintenance of paperwork/files.
• Research relevant industry data to create new sales leads.

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed