Account Manager

PrimeFlight Aviation Services•Columbus, OH

About The Position

The Account Manager maintains customer records, supports client satisfaction, promotes new business, manages account payments, resolves issues, and assists clients with service or product selection. The role includes developing and managing partnerships, meeting Key Performance Indicators and Standard Operating Procedures, and coordinating with internal teams and clients to ensure effective service delivery. The Account Manager also supports on-site operations by overseeing staffing coverage, contract requirements, timekeeping, staff training, safety standards, and customer communications. The position requires flexibility to work various shifts, including nights, weekends, and holidays, and occasionally extended hours.

Requirements

Must be at least 18 years of age.
Must be eligible to work in the United States.
Must have a valid state-issued driver's license and an acceptable driving record.
Must communicate effectively in English, including reading, writing, and speaking.
Two years of customer management or sales experience.
Knowledge of the aviation industry.
Intermediate or higher proficiency with Word, Excel, PowerPoint, and Outlook.
Ability to access and interpret information in print and electronically, including using iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Must pass a background check and drug screen.
Must be eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Must be flexible to work various shifts, including nights, weekends, and holidays.
Must be flexible to work extended hours occasionally to support field operations.
Ability to lift up to 25 pounds.
Ability to hear and respond to spoken voices and audible alarms.
Ability to perform tasks involving repetitive motions of the arms, wrists, hands, and/or fingers.
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Position generally involves sitting for long periods.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Develop and maintain strong client relationships, understand client requirements, and support client satisfaction.
Identify opportunities for service enhancements and provide solutions that help clients meet their goals.
Coordinate with internal departments to ensure timely and effective service delivery.
Monitor client accounts, track performance metrics, and analyze data to identify trends and opportunities for improvement.
Prepare and present regular client reports summarizing service performance, achievements, and recommendations.
Promptly and professionally resolve client inquiries, concerns, and issues.
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing accounts.
Ensure each position is covered and all contract requirements are met.
Maintain accurate timekeeping records for payroll purposes.
Assist with tip reporting, call-out logs, records, passenger logs, electronic passenger assistance records, and other required forms, as applicable.
Ensure incoming staff members receive on-the-job training.
Communicate with airlines and other customers to provide exceptional customer service.
Ensure staff members meet safety standards.
Counsel, coach, and participate in disciplinary actions.
Demonstrate regular, predictable attendance at the job location.
Perform additional duties as assigned by management.