Account Manager

Intertek•United States,

1d•Remote

About The Position

Intertek Alchemy is seeking a highly motivated Account Manager to develop and maintain post-sale relationships with medium to large customer accounts. The Account Manager serves as an internal advocate and client liaison throughout the customer life cycle and is responsible for ongoing product success and adoption across assigned accounts. This remote role focuses on proactive customer guidance, adoption support, value realization, retention, and organic account growth. Applicants must reside in and be legally authorized to work in the United States. Travel of 25% is required.

Requirements

Bachelor's degree, or at least 4 years of Account Management, Customer Success Management, and/or Client Relation Management experience with renewal and organic growth responsibilities.
Ability to analyze customer usage data, KPIs, and health indicators and turn findings into actionable recommendations and plans.
Proven ability to build and maintain strong relationships with organizations of varying sizes and multiple stakeholders.
Ability to explain complex technical concepts to customers in business-friendly terms.
Exceptional communication and presentation skills, including the ability to communicate and influence effectively at all organizational levels, including executive and C-level.
Proven record of driving revenue growth by identifying and converting upsell opportunities.
Ability to work autonomously under pressure.
Ability to travel 25%.
Must reside in and be legally authorized to work in the United States.

Responsibilities

Manage a portfolio of customer accounts, providing proactive guidance, adoption support, and value realization across multiple accounts.
Apply knowledge of SaaS platforms, customer workflows, integrations, and product capabilities to guide customers on adoption and best practices.
Translate customer business requirements into product recommendations, troubleshoot common platform questions, and collaborate with cross-functional teams to achieve successful outcomes.
Conduct Executive Business Reviews and Quarterly Business Reviews to demonstrate value realization, align on business objectives, review adoption metrics, and identify opportunities for customer outcomes and growth.
Build customer champions and advocates who can understand and communicate the value Intertek Alchemy delivers to their businesses.
Use customer health data, product adoption insights, and consumption metrics to identify risks, make recommendations, and improve customer outcomes.
Develop an understanding of customer business objectives, industry trends, competitors, and market dynamics to identify opportunities for value realization, expansion, and strategic growth.
Identify and close opportunities for organic sales within assigned accounts.
Assist with implementation of Alchemy products and services.
Handle escalated customer concerns and account issues.
Partner with internal resources to identify opportunities or issues that affect customer retention.