Account Manager

Akiva Ai•Tucson, AZ

2d•Hybrid

About The Position

The Account Manager serves as AKIVA's primary day-to-day liaison for the staffing contract and owns operational delivery, customer communication, service coordination, and workforce fulfillment. This role is responsible for managing staffing requests, candidate submissions, assignment tracking, on-boarding coordination, performance reporting, and operational support across all approved staffing categories. The Account Manager is the single point of accountability for tactical contract performance.

Requirements

Bachelor's degree in Business, Human Resources, Communications, or related field — or equivalent experience
5+ years of account management, staffing operations, or client-services experience
Demonstrated experience managing staffing fulfillment across multiple job categories and customer departments
Strong working knowledge of applicant tracking systems and vendor management systems
Excellent written and verbal communication skills and customer-facing professionalism
Proficiency in Microsoft Office Suite, particularly Excel and Outlook
Strong organizational skills and ability to manage multiple concurrent priorities
Comfort working in a fast-paced, deadline-driven environment with frequent customer interaction
Must be authorized to work in the United States

Nice To Haves

Prior account-management experience supporting state, county, or municipal customers
Familiarity with cooperative purchasing programs and public-sector procurement rules
Experience coordinating bilingual or multi-shift staffing requirements
CSP (Certified Staffing Professional), TSC, or comparable industry certification
Exposure to AI-assisted candidate matching or workflow-automation tools

Responsibilities

Serve as the named primary point of contact for all customer departments and procurement representatives
Receive, qualify, prioritize, and respond to staffing requests within contracted response windows
Coordinate candidate submissions, interviews, selections, and assignment confirmations
Maintain real-time assignment tracking, headcount reporting, and timesheet validation
Resolve day-to-day operational issues, candidate concerns, and customer requests
Conduct regular check-ins with customer hiring managers and program stakeholders
Coordinate onboarding logistics including I-9 verification, background-check status, badging, and orientation
Maintain accurate contract documentation, fulfillment records, and audit-ready files
Produce weekly and monthly performance reports, fill-rate analytics, and trend summaries
Coordinate with the Recruiting Manager, Compliance & HR Manager, and CDL Compliance Coordinator on cross-functional workflows
Identify recurring customer needs and recommend service-improvement initiatives