Account Manager

Synchrony Group•West Chester, PA

7d•Onsite

About The Position

The Account Manager has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client management, development, and retention. This individual is also responsible for providing guidance to the internal team members through detailed and compelling project briefs. The Account Manager plays a key role in leading internal cross-functional core teams, partner agencies, vendors and clients on the brand strategy, tactical plans, and design of innovative advertising, marketing, and digital initiatives. In addition, the Account Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.

Requirements

Bachelor's degree required
Minimum of 2-3 years’ experience in marketing and account/client services support or pharmaceutical marketing/sales and/or project management
Specific industry and/or therapeutic expertise is required
Strong understanding of digital strategy and tactics, specifically in pharmaceutical marketing
Experience in both professional and consumer tactics preferred
Experience leading the following activities: advertising initiatives- print or digital, websites, emails, banner ads, video production, media placement, brand planning, sales rep materials, branding, creative campaign development, promotional medical/marketing initiatives

Nice To Haves

History of successful management of more than 1 million dollars of fee/year (preferred)

Responsibilities

Lead cross-functional teams in support of client needs for all Synchrony clients
Monitor and manage assigned activities to ensure timely delivery of products and services
Foster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needs
Ensure team compliance with client contracts, timelines, and budgets
Oversee assigned program financial management and reporting
Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
Support the development, presentation, and selling of high-quality deliverables
Accurately assess and relay client requests, comments, and concerns to the internal team
Ensure alignment of brand strategy to tactical execution
Actively participate in client presentations, selling the agency's point of view
Represent the organization in an appropriate manner
Attend client meetings, congresses, and communicate key learnings to team and client
Be a positive force for enhancing the work culture, consensus-building, and internal communications
Facilitate communication between team members and clients to maintain strong relationships and effective account management
Resolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole team
Explain client/brand objectives and strategies to the internal team, partners, and vendors
Keep management apprised of: Critical internal Synchrony issues, concerns, and opportunities; Critical client concerns and opportunities; Brand accomplishments and tactics
Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field