Account Manager

Exhibit Concepts Inc. • Vandalia, OH

19d • Onsite

About The Position

The Account Manager will manage client program health and relationships, including the trade show calendar, overall program oversight, and coordination with the Account Executive. This role involves leading daily pre-sale activities, weekly client reviews, and assisting with quarterly business reviews (QBRs). The Account Manager will track progress against business objectives, support Project Managers and Account Executives in delivering milestones, and serve as the primary program contact for clients and the Account Executive. Responsibilities include coordinating cross-functional communication, leading internal pre-sale orchestration using the company’s ERP/CRM, opening jobs, setting up project folders, participating in the concept/design phase, establishing preliminary timelines, attending key meetings, and maintaining the client’s show calendar and program budget. The role also involves publishing program-level status updates, facilitating client reviews, leading post-show meetings, maintaining accurate client records in HubSpot and ERP/CRM systems, and owning program-level reporting for management. Travel up to 15-20% is required.

Requirements

• High school diploma/GED required
• 3+ years of experience in sales support, marketing operations, customer service, or administrative coordination
• Experience working with CRM systems, lead tracking tools, or sales databases
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to manage data accurately
• Strong written and verbal communication skills
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficient with Microsoft 365 (Word, Excel, PowerPoint, Outlook), Windows 10 or later; Adobe Acrobat; CRM tools (HubSpot)
• Ability to manage program budgets and interpret portfolio KPIs; compute rate, ratio, and percent; create/read dashboards
• Ability to synthesize client objectives, define program success metrics, and drive cross-functional alignment

Nice To Haves

• Associate’s degree or equivalent experience
• 5-8 years of client program or account management experience in events, exhibits, or related industries
• Prior leadership experience preferred
• Associate’s or bachelor’s degree in business, marketing, communications, or a related field preferred
• Familiarity with ECI ERP workflows for pre-sale orchestration is a plus
• Experience supporting sales forecasting or reporting processes
• Familiarity with marketing platforms, chat tools, or campaign workflows
• Comfortable handling inbound customers or prospect interactions
• Strong organizational skills with attention to detail
• Ability to work collaboratively across sales, marketing, and operations teams
• Customer-focused mindset with a professional, service-oriented approach
• Adaptability and willingness to take initiative and learn new systems or processes

Responsibilities

• Leads daily pre-sale activities, weekly client reviews, and assists AE with quarterly business reviews (QBRs)
• Tracks progress against business objectives across all program projects
• Supports Project Managers and Account Executives in delivering on-time milestones throughout the project lifecycle
• Serves as the primary program contact for the client and the Account Executive, ensuring clear communication and alignment on program priorities
• Coordinates cross-functional communication among internal teams to support execution, issue resolution, and consistent client experience
• Leads required internal pre-sale orchestration using the company’s ERP/CRM to support smooth project setup and handoff
• Opens jobs and sets up project folders
• Participates in concept/design phase understanding client product and strategy by industry and line of business in design phase
• Establishes preliminary timelines
• Attends kick-off meetings
• Attends put-to-work meetings
• Maintains the client’s show calendar and program budget to support accurate planning and execution
• Publishes program-level status and portfolio health updates and keeps internal tracking systems current
• Facilitates client reviews of upcoming events and booth walk-throughs to ensure alignment before execution
• Leads post-show meetings with clients and internal teams to capture feedback, share insights, and drive follow-up actions with delivery teams
• Maintains accurate existing client records in HubSpot and related ERP/CRM systems to support visibility, continuity, and reporting
• Owns program-level reporting and portfolio updates for management and Account Executives, ensuring visibility to overall account health, priorities, and performance across projects
• Incorporates project-level progress updates from Project Managers, including risks, timelines, and variances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree